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Delivery information
All orders are processed immediately upon receipt. We deliver most orders from stock items the next day provided we receive them by 12:00 pm GMT.
General delivery information
We despatch all orders via a reputable transport company, for delivery within 1-6 business days, depending on your distance from our Cassington distribution warehouse. Orders for rush and express delivery are sent via the same system for fast, efficient, reliable delivery. Our transport company cannot deliver to PO Boxes, so make sure you provide us with a street address and landline telephone number. An item on backorder will be noted on your invoice and will be despatched as soon as possible via standard delivery, with no additional charge to you. We only charge for delivery once per order and only charge your credit card for items when we despatch them.
Orders for delivery to other countries
We despatch most orders via a reputable transport company for fast, efficient, reliable delivery within 5-6 business days to just about any address in the world. We MUST have your daytime phone number to enable us to process your order. Please note that you'll be responsible for any duties / taxes / customs charges that your Government imposes. We have absolutely no control over these charges. Goods that are not collected or refused at the border will accumulate charges; deductible from any credits which are due.