We accept orders in the following ways:

Internet: we use the strongest commercially available level of encryption, 128-bit SSL
(secure socket layer) to ensure that your details - name, address etc as well as credit
card information - remain secure and encoded. This will become apparent when entering
these details, when you will see a padlock symbol inside the bottom of your browser frame.

Unfortunately, the nature of internet browser technology, and the nature of this javascript
-enabled site, means that you will often see an older page that has not been 'refreshed'
either by your internet browser, or by your Internet Service Provider ('ISP'), who often 'cache'
(store) websites' pages. Occasionally you will be looking at a page that has been updated,
but whose newer version is not being shown by your browser (the more often you visit, the
less the chance of this happening!).

To avoid this, clicking 'refresh' at the top of the browser window would force up the most
recent version of the page. Otherwise, an order may go through, as far as email confirmation,
with an out-of-date price. This event is rare, but should this arise, we will contact you with the
newer price and ask for approval before continuing.

We accept the following cards: Visa, Master Card, Switch, Delta and Solo.

Telephone: please phone the customer support line on 01865 886300, Mon-Thurs open 9am
- 5pm - Fri 9am - 4.30pm - Sat Closed.
5 days a week. If calling outside office hours, please leave your name and number on our
answer phone and we will call you back during business hours. Calls are at national rates
Our fax number is 01865 886301

Post: We also accept cheques and postal orders. Please send payments to:

Proactive Health Ltd (payable to)
Quarry Court
Bell Lane
Cassington
Oxon OX29 4DS

Delivery
For orders made before noon Monday to Friday, we will deliver in stock items within 2-5 working days
(mainland UK only). For this, we need an address at which someone will be available to sign
for your order between 8.30am and 5.30pm. We cannot be more specific with times. Orders placed
after 12pm can take 5 to 7 working days.

If there is any reason to expect that the delivery time may be delayed or products are out of
stock, we will email you immediately.

Returns Policy
If for any reason you are not completely satisfied with your purchase you may return it within
30 days for a full refund or exchange (excl. P&P). Contact Customer Services on:
suzie@proactive-health.co.uk

Complaints Procedure
Our relationships with our customers are taken very seriously and we expend a great deal of effort
ensuring that we keep you happy. We aim to reply to emails within 24 hours of receipt every working
day, whether they be purchases enquiries or complaints.

If email is too impersonal, we encourage you to phone us, where our customer support team
will gladly be of assistance. Any feedback at all is appreciated, although we prefer nice things.

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